Reporting a Bug or Issue

Brief:
If you encounter any issue post-launch, our bug reporting system ensures it’s logged, tracked, and resolved quickly.

Process:

1. Report the issue via our Help Hub or support email.

2. Our QA team replicates and confirms the issue.

3. Fix deployed and verified.

Timeline:

• Critical bugs: Fixed within 24 hours.

• Non-critical issues: 1–5 business days.

Deliverables:

• Confirmed bug fix.

• Test report to verify resolution.

How Sapco is Different:
We maintain a transparent bug tracker so clients can see the progress in real-time.

Why You Should Hire Sapco:
With Sapco, you get a committed team that treats every bug like a top priority.